With Capital Blue Cross VirtualCare, see doctors from your phone, tablet, or computer for minor illnesses, general medical concerns, counseling, psychology, and psychiatry appointments, along with nutrition counseling.
Download or log in to the Capital Blue Cross mobile app to manage your care on the go. Access VirtualCare plus all the features of your secure account. Don’t have a secure account? You can register right in the mobile app with just a few simple steps.
*Android users may experience a delay in accessing the app. Users who experience issues with the app should access VirtualCare through the web at capbluecross.com/virtualcare.
Try going to your app store and updating your Capital Blue Cross app to ensure you have the most current version. Be sure to relaunch your app once the update is complete.
Or, access VirtualCare through your Capital Blue Cross secure account.
Not every ache has to be a pain. Skip the scheduling and the waiting room, and log on to Virtual Care to see a licensed doctor right away. After your appointment, a doctor can prescribe medication and send them straight to your pharmacy.
| Abdominal pain | Fever | Rashes |
| Bronchitis | Flu | Respiratory infection |
| Digestion issues | Pink eye | Sore Throat |
| Endometriosis | Menopause | Postpartum depression |
| Incontinence | Pelvic pain | STIs and sexual health |
| Mastitis | PMS | UTIs |
Life can get in the way of important self-care, but VirtualCare makes it easy and convenient to find the time. Speak with a behavioral health professional from the comfort of your home and on your schedule.
Appointments are available from 7:00 AM – 11:00 PM, 7 days a week, with some same-day appointments possible. VirtualCare’s behavioral health providers can help with:
| Anxiety | Grief | Life transitions |
| Bereavement | Insomnia | Panic attacks |
| Depression | LGBTQ counseling | PTSD |
VirtualCare patients can typically get appointments within 14 days, and a psychiatrist will schedule follow-up visits as needed. They can help with:
| Anorexia | Bulimia | Obsessive compulsive disorder |
| Anxiety disorders | Cognitive disorder | PTSD |
| Bipolar disorder | Depression | Trauma |
Discuss health concerns with diabetes, digestive disorders, or food allergies. Get answers about food and nutrition from the comfort of your home or kitchen.
Patients can schedule an appointment with their provider of choice. Appointments are available 7 days a week, including evenings. Follow-up appointments are available as necessary.
| Weight loss | Gluten-free diets |
| High cholesterol | Vitamins and supplements |
| Digestive disorders | Pregnancy diets |
| Sports nutrition | High blood pressure |
| Food allergies | Pediatric nutrition |
| Vegetarian diets | Meal planning |
While it is included with most Capital Blue Cross plans, VirtualCare is not available to all members. Please check with your employer or review your benefit plan booklet to verify that VirtualCare is included with your program.
Virtual doctor visits are best for colds, fevers, migraines, allergies, and other health issues that would not require a hands-on exam or test.
Download the app, register, and request a visit. Most VirtualCare doctor visits are similar to an office visit. Expect a typical appointment to last between 15-20 minutes.
Yes. Your provider will be able to electronically submit a prescription to the pharmacy you select.
No, the app uses built-in video chat.
Yes. If your child is sick, you can schedule an appointment on their behalf. A parent or legal guardian must be present during the VirtualCare visit.
Please check your plan details to learn more about the costs of a VirtualCare visit.
1Virtual visits may not be covered under all benefit plans. Refer to your Benefits Booklet for benefit details. Copays and deductibles may apply.
On behalf of Capital Blue Cross, American Well Corp. provides this online healthcare tool. American Well is an independent company.
