Plan resources
Information for CHIP members, their parents and guardians.
Secure member account
View your benefits, claims, and balances online. Find doctors, hospitals, and treatment costs. View, print, or request ID cards. Get personalized health coaching and more. Log in to your secure account or register for access. Please note that email addresses for registration must be unique for each child.
Check It Out®
If your child is enrolled in one of the low- or full-cost programs, you may sign up for Check It Out®. This program allows you to deduct your child's monthly premium payment from your checking account.
Privacy
Your child's privacy is important to us. Please read our notice of privacy practices and the GLBA notice. If you want us to talk with an individual not included on the CHIP application regarding your child's CHP coverage, complete the member authorization form.
- Department of Human Services notice of privacy practices
- GLBA privacy notice
- Member authorization form
- Notice of privacy practices
- Pennsylvania Insurance Department's notice of privacy practices
Renewal
Your child's CHIP coverage must be renewed each year. If the renewal form is not received before the deadline, your child's coverage will expire. You'll receive renewal information 90 days prior to your child's anniversary date from the Department of Human Services (DHS). That renewal packet will provide instructions on how to complete the form and where to send it. If you have any questions regarding your renewal, call the Statewide Customer Service Center (CSC) at 1.877.395.8930.
You'll need to provide income verification documents for all income received in the household. You may also have to provide tax filing information to verify your tax filing status and/or any deductions you claim on your taxes. Additionally, if your child is not a U.S. citizen you may be required to provide verification of their immigration status.
If there are any special circumstances regarding your income, please explain in detail on a separate sheet of paper.
COMPASS walks you through the steps to complete a renewal, including what documentation is needed, including your acceptable proof of income and acceptable proof of citizenship and identity documentation. Once submitted, the renewal is sent to DHS immediately.
If you need assistance completing your renewal, call 800.543.7101 to request a COMPASS callback. A Capital Blue Cross Member Services Representative will help you schedule time with a CHIP Specialist to help you with completing your COMPASS renewal.
Rights and responsibilities
Acquainting yourself with your rights and responsibilities will help you take a more active role in your healthcare.
Other information
The CHIP newsletter has all the latest information, and if you have more CHIP questions, check out our FAQ page.
Network care providers
You must select a Primary Care Physician (PCP) for your child. Use our provider search to choose a PCP. You can also use this search to check if your child’s current physician is a KHPC participating PCP and you can include the name of the selected PCP on the application.
Additional resources
Frequently asked questions
If you have a question about CHIP coverage, please visit our frequently asked questions page.