VirtualCare
See a doctor anytime, anywhere1
With Capital Blue Cross VirtualCare, see doctors from your phone, tablet, or computer for minor illnesses, general medical concerns, counseling, psychology, and psychiatry appointments, along with nutrition counseling.
Why VirtualCare?
- Convenient, easy, and effective.
- Doctors can send prescriptions to your pharmacy.
- Visits can cost less than a trip to an urgent care center or emergency room.
When VirtualCare?
- You become sick while traveling within the United States.
- You feel too sick to leave home or the weather is bad.
- Your doctor’s office is closed or you can’t schedule an appointment quickly.
How do I access?
Download or log in to the Capital Blue Cross mobile app to manage your care on the go. Access VirtualCare plus all the features of your secure account. Don’t have a secure account? You can register right in the mobile app with just a few simple steps.
Troubleshooting tips:
Try going to your app store and updating your Capital Blue Cross app to ensure you have the most current version. Be sure to relaunch your app once the update is complete.
Or, access VirtualCare through your Capital Blue Cross secure account.
Explore ways you can use VirtualCare
Medical
See a licensed doctor in minutes.
Not every ache has to be a pain. Skip the scheduling and the waiting room, and log on to Virtual Care to see a licensed doctor right away. After your appointment, a doctor can prescribe medication and send them straight to your pharmacy.
VirtualCare is available 24/7 (including weekends and holidays) for conditions such as:
| Abdominal pain | Fever | Rashes |
| Bronchitis | Flu | Respiratory infection |
| Digestion issues | Pink eye | Sore Throat |
It’s not just for regular aches and pains, either.
VirtualCare doctors can treat women’s care needs too, including:
| Endometriosis | Menopause | Postpartum depression |
| Incontinence | Pelvic pain | STIs and sexual health |
| Mastitis | PMS | UTIs |
Behavioral health
Schedule an appointment with a licensed behavioral health professional, counselor, psychologist, or psychiatrist.
Life can get in the way of important self-care, but VirtualCare makes it easy and convenient to find the time. Speak with a behavioral health professional from the comfort of your home and on your schedule.
Counseling
Appointments are available from 7:00 AM – 11:00 PM, 7 days a week, with some same-day appointments possible. VirtualCare’s behavioral health providers can help with:
| Anxiety | Grief | Life transitions |
| Bereavement | Insomnia | Panic attacks |
| Depression | LGBTQ counseling | PTSD |
Psychiatry
VirtualCare patients can typically get appointments within 14 days, and a psychiatrist will schedule follow-up visits as needed. They can help with:
| Anorexia | Bulimia | Obsessive compulsive disorder |
| Anxiety disorders | Cognitive disorder | PTSD |
| Bipolar disorder | Depression | Trauma |
Nutrition
Schedule a VirtualCare nutrition counseling appointment with a registered dietitian.
Discuss health concerns with diabetes, digestive disorders, or food allergies. Get answers about food and nutrition from the comfort of your home or kitchen.
Patients can schedule an appointment with their provider of choice. Appointments are available 7 days a week, including evenings. Follow-up appointments are available as necessary.
Nutrition Counseling may address the following concerns:
| Weight loss | Gluten-free diets |
| High cholesterol | Vitamins and supplements |
| Digestive disorders | Pregnancy diets |
| Sports nutrition | High blood pressure |
| Food allergies | Pediatric nutrition |
| Vegetarian diets | Meal planning |
FAQ
Is VirtualCare covered by my Capital Blue Cross plan?
While it is included with most Capital Blue Cross plans, VirtualCare is not covered for all members. Please check with your employer or review your plan details to verify that VirtualCare is included with your program.
When should I use VirtualCare?
VVirtual doctor visits are best for colds, fevers, migraines, allergies, and other health issues that would not require a hands-on exam or test.
What will happen during my VirtualCare doctor visit?
Download the app, register, and request a visit. Most VirtualCare doctor visits are similar to an office visit. Expect a typical appointment to last between 15-20 minutes.
Can my virtual provider write a prescription?
Yes. Your provider will be able to electronically submit a prescription to the pharmacy you select.
Does VirtualCare use Apple’s FaceTime functionality?
No, the app uses built-in video chat.
Is a virtual doctor visit ok for my child?
Yes. If your child (under the age of 18) is sick, you can schedule an appointment on their behalf. A parent or legal guardian must be present during the VirtualCare visit.
How much does a VirtualCare visit cost?
Please check your plan details to learn more about the costs of a VirtualCare visit.
Get help with VirtualCare's features
I can connect to VirtualCare, but I am having trouble using it. What can I do?
Please call VirtualCare support at 833.433.5914 or email for issues like:
- Appointment scheduling.
- Error in payment process.
- Invalid payment method.
- Unable to upload document(s).
- Invite links/notifications.
- No video visit option upon login.
- Unable to connect with the provider.
- Session times out.
- Sick Slips/Rx Issues.
- Prescription concerns.
- Quality complaints.
- Refunds.
- Missing care notes/visit summaries.
Troubleshoot connecting to VirtualCare
I am having trouble connecting to VirtualCare. What can I do?
Please try the following:
- Confirm your internet connection if functioning and that you are connected to a strong connection like a computer LAN or at least a good speed of Wi-Fi.
- LTE or mobile data is not recommended.
- App crashes often occur when Wi-Fi or cellular data is slow or unstable, leading to app malfunctions. If you are using a web browser or an intranet, try clearing your cache.
- Make sure you have sufficient storage space on your device.
- Confirm your device has the latest operating system (OS) update.
- Turn your device on and off or reboot your computer.
- Try uninstalling and reinstalling the Capital Blue Cross app.
1Virtual visits may not be covered under all benefit plans. Refer to your Benefits Booklet for benefit details. Copays and deductibles may apply.
On behalf of Capital Blue Cross, American Well Corp. provides this online healthcare tool. American Well is an independent company.